FAQ
Q. Do I have to be a musician or music event promoter to order from you?
A. No, not at all. Though Cult Status was conceptualized to make life easier for the music community, we understand that we offer an invaluable mix of services and one of the widest selections of inks and substrates on the market. We specialize in music but we have also done handfuls of orders for business and charity events.
Q. Where are all your prices and products?
A. We have such an extensive offering of services, inks, substrates, and finishing touches that it would just be too overwhelming for everyone involved. On top of that, we would much rather actually talk to you. There is so much out there in the world of advertising, print, music promotion, and merchandise that we would rather get to know your group's unique style and audience and tailor our services and products to you.
Q. Okay... so how do I get a quote?
A. There are two ways: -Let's assume you know what you want. Call us or email our Customer Service staff and tell us what you need and when you need it. Depending on the time of day/night (and how extensive the request), we can usually get it to you within an hour or two of receiving the request. Simple orders can often be quoted on the spot. -You know you need something, but aren't sure what? Call us or fill out a quote request. We will share our experiences and help you find the right solution for your group.
Q. Thanks for the Quote! How do I order?
A. Step 1: Approve the Quote > Step 2: Pay for the order > Step 3: Relax.
Q. What payment types do you accept/ How do I pay?*
A. We proudly accept online payments through PayPal!
-In person/by mail: Cash (don't mail cash), Cashier's Check/ Money Order, Personal Check (we charge $40 on returned checks)
*Note: your order will not be processed until it has been paid in full and all payments have cleared.
Q. Do I have to pay up front?
A. Usually, yes. If you would like to apply terms, ask your customer service rep for details.
Q. How do I get my stuff?
A. Locally: Pick up - must be arranged ahead of time. Delivery - charges may apply Nationally: We ship USPS and UPS. We typically ship depending on size, weight, and time requirements and pick the carrier that suits your needs the best. You may also request a specific carrier. Just let us know when you order.
Q. I'm ordering a lot. Can we make arrangements for a freight company to pick it up?
A. Yes! We have dock access and a hydraulic lift to make loading up a truck very easy.
Q. When do I get it?
A. Our standard turn-around is 7-10 days (real days, not business days) for most small to medium-run orders. Because we offer such a wide range of services, inks, and substrates, we like to give turnaround on a job-by-job basis. If you need an order rushed, we will gladly accommodate your needs. Rush fees may apply.
Q. We do lots of printing/promoting. Do you have volume discounts?
A. Yes! Contact our customer service team and we will set up an account for you.
Q. I know others who need your services. What's in it for me?
A. Glad you asked! Every time you send us a fellow musician or promoter in need of services, we give you points based on their order volume. You can use these points towards future orders with us... or if you would rather, we can buy you lunch instead. Some restrictions apply. Give us a call and we can give you the whole shtick.
Q. I'm a member of a hate-group and/or need to print a message that is overtly offensive or political by nature. Why won't you help me out?
A. It's simple. Cult Status has a corporate conscience. We will not profit from hate or take sides on the political spectrum. The world has enough problems and plenty of printing companies that are happy to spread your message. We will not.
Q. I have another question that's not on the list. What do I do?
A. Contact Us... who knows, your question just may make the FAQ section. Either way, we'll answer it.